{"id":748,"date":"2024-07-24T18:10:10","date_gmt":"2024-07-24T18:10:10","guid":{"rendered":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/?page_id=748"},"modified":"2024-08-04T22:21:33","modified_gmt":"2024-08-04T22:21:33","slug":"help-and-support","status":"publish","type":"page","link":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/help-and-support\/","title":{"rendered":"Help and Support"},"content":{"rendered":"\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h2 class=\"fonts-plugin-block \" style=\"font-family: Euphoria Script;text-align: center\">How can we help you today?<\/h2>\n\n<form role=\"search\" method=\"get\" action=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/\" class=\"wp-block-search__button-inside wp-block-search__icon-button aligncenter wp-block-search\"    ><label class=\"wp-block-search__label screen-reader-text\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper \"  style=\"width: 75%;border-radius: calc(10px + 4px)\"><input class=\"wp-block-search__input has-small-font-size\" id=\"wp-block-search__input-1\" placeholder=\"e.g domains, services, passwords....\" value=\"\" type=\"search\" name=\"s\" required  style=\"border-radius: 10px\"\/><button aria-label=\"Search\" class=\"wp-block-search__button has-small-font-size has-icon wp-element-button\" type=\"submit\"  style=\"border-radius: 10px\"><svg class=\"search-icon\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\">\n\t\t\t\t\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\"><\/path>\n\t\t\t\t<\/svg><\/button><\/div><\/form>\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p>If you require assistance with using WierdCheesecake Website Design or are experiencing issues with your website or services, this page has the answers! <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Please select a category below or use the search bar about to ask your question. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Please be aware that some topics are secured to maintain privacy and security, and are only available to registered users. Please ensure you are logged in to view all help topics and posts.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-center is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:250px\">\n<div class=\"wp-block-cover is-light has-border-color has-contrast-color has-text-color has-link-color wp-elements-b49a3c592b7053f312e2bf424390e593\" style=\"border-color:#ffffff;border-width:24px;border-radius:35px;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;min-height:250px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-80 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" class=\"wp-block-cover__image-background wp-image-780\" alt=\"\" src=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/sack-dollar-background.png\" data-object-fit=\"cover\" srcset=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/sack-dollar-background.png 512w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/sack-dollar-background-300x300.png 300w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/sack-dollar-background-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-heading-font-family\" style=\"font-size:clamp(16.834px, 1.052rem + ((1vw - 3.2px) * 0.955), 26px);\"><a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/category\/accounts-and-billing\/\" data-type=\"category\" data-id=\"12\">Accounts and Billing<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cover is-light has-border-color\" style=\"border-color:#ffffff;border-width:24px;border-radius:35px;min-height:250px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-80 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" class=\"wp-block-cover__image-background wp-image-779\" alt=\"\" src=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/envelope-open-background.png\" data-object-fit=\"cover\" srcset=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/envelope-open-background.png 512w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/envelope-open-background-300x300.png 300w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/envelope-open-background-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-heading-font-family\" style=\"font-size:clamp(16.834px, 1.052rem + ((1vw - 3.2px) * 0.955), 26px);\"><a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/category\/emails\/\" data-type=\"category\" data-id=\"7\">Emails<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:250px\">\n<div class=\"wp-block-cover is-light has-border-color\" style=\"border-color:#ffffff;border-width:24px;border-radius:35px;min-height:250px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-80 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" class=\"wp-block-cover__image-background wp-image-783\" alt=\"\" src=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/users-background.png\" data-object-fit=\"cover\" srcset=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/users-background.png 512w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/users-background-300x300.png 300w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/users-background-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-heading-font-family\" style=\"font-size:clamp(16.834px, 1.052rem + ((1vw - 3.2px) * 0.955), 26px);\"><a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/category\/customers\/\" data-type=\"category\" data-id=\"11\">Customers<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cover is-light has-border-color\" style=\"border-color:#ffffff;border-width:24px;border-radius:35px;min-height:250px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-80 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" class=\"wp-block-cover__image-background wp-image-774\" alt=\"\" src=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/customize-computer-background.png\" data-object-fit=\"cover\" srcset=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/customize-computer-background.png 512w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/customize-computer-background-300x300.png 300w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/customize-computer-background-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-heading-font-family\" style=\"font-size:clamp(16.834px, 1.052rem + ((1vw - 3.2px) * 0.955), 26px);\"><a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/category\/services\/\" data-type=\"category\" data-id=\"9\">Services<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:250px\">\n<div class=\"wp-block-cover is-light has-border-color\" style=\"border-color:#ffffff;border-width:24px;border-radius:35px;min-height:250px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-80 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" class=\"wp-block-cover__image-background wp-image-782\" alt=\"\" src=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/site-background.png\" data-object-fit=\"cover\" srcset=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/site-background.png 512w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/site-background-300x300.png 300w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/site-background-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-heading-font-family\" style=\"font-size:clamp(16.834px, 1.052rem + ((1vw - 3.2px) * 0.955), 26px);\"><a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/category\/domains\/\" data-type=\"category\" data-id=\"8\">Domains<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cover is-light has-border-color\" style=\"border-color:#ffffff;border-width:24px;border-radius:35px;min-height:250px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-80 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" class=\"wp-block-cover__image-background wp-image-781\" alt=\"\" src=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/script-background.png\" data-object-fit=\"cover\" srcset=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/script-background.png 512w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/script-background-300x300.png 300w, https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-content\/uploads\/2024\/07\/script-background-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-heading-font-family\" style=\"font-size:clamp(16.834px, 1.052rem + ((1vw - 3.2px) * 0.955), 26px);\"><a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/category\/website-content\/\" data-type=\"category\" data-id=\"6\">Website Content<\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-3 wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-2 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" style=\"font-size:clamp(1.039rem, 1.039rem + ((1vw - 0.2rem) * 0.935), 1.6rem);\">Support Ticket System<\/h2>\n\n\n\n<p>If you can&#8217;t find a solution to your query within the Knowledgebase, you can raise a support ticket to allow us to assist you further.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/support-portal\/\" data-type=\"page\" data-id=\"910\">Visit Support Ticket Portal<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-contrast-color has-alpha-channel-opacity has-contrast-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:clamp(1.039rem, 1.039rem + ((1vw - 0.2rem) * 0.935), 1.6rem);\">New Topic Suggestions<\/h2>\n\n\n\n<p>If you would like to suggest a new topic\/post for the Knowledgebase, please submit it below!<\/p>\n\n\n<div id='ff_form_5' class='ff_form_not_render'>Sorry, you must be logged in to submit the form.<\/div>\n\n\n<hr class=\"wp-block-separator has-text-color has-contrast-color has-alpha-channel-opacity has-contrast-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);font-size:clamp(1.039rem, 1.039rem + ((1vw - 0.2rem) * 0.935), 1.6rem);\">Latest Posts<\/h2>\n\n\n<ul style=\"padding-top:0;padding-bottom:0;padding-left:0;padding-right:0;margin-top:0;margin-bottom:0;\" class=\"wp-block-latest-posts__list has-dates wp-block-latest-posts has-small-font-size\"><li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/knowledgebase\/customers\/internet-and-password-security\/\">Internet and Password Security<\/a><time datetime=\"2024-08-23T19:38:17+00:00\" class=\"wp-block-latest-posts__post-date\">23\/08\/2024<\/time><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/knowledgebase\/domains\/dns-security-pack\/\">What is a &#8216;DNS Security+&#8217; Pack?<\/a><time datetime=\"2024-08-23T18:54:39+00:00\" class=\"wp-block-latest-posts__post-date\">23\/08\/2024<\/time><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/knowledgebase\/emails\/spam-email-quarantine\/\">What is the Spam Email Quarantine?<\/a><time datetime=\"2024-08-05T15:03:53+00:00\" class=\"wp-block-latest-posts__post-date\">05\/08\/2024<\/time><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/knowledgebase\/emails\/premium-email-filtering-reports\/\">What are &#8216;Quarantine Reports&#8217; or &#8216;Premium Email Filtering Reports&#8217;?<\/a><time datetime=\"2024-08-05T14:42:04+00:00\" class=\"wp-block-latest-posts__post-date\">05\/08\/2024<\/time><\/li>\n<li><a class=\"wp-block-latest-posts__post-title\" href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/knowledgebase\/domains\/ssl-certificates\/\">What are SSL certificates?<\/a><time datetime=\"2024-08-05T11:44:30+00:00\" class=\"wp-block-latest-posts__post-date\">05\/08\/2024<\/time><\/li>\n<\/ul><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you require assistance with using WierdCheesecake Website Design or are experiencing issues with your website or services, this page has the answers! Please select a category below or use the search bar about to ask your question. Please be aware that some topics are secured to maintain privacy and security, and are only available [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"legal-template","meta":{"footnotes":""},"class_list":["post-748","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/pages\/748"}],"collection":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/comments?post=748"}],"version-history":[{"count":123,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/pages\/748\/revisions"}],"predecessor-version":[{"id":1266,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/pages\/748\/revisions\/1266"}],"wp:attachment":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/media?parent=748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}