{"id":910,"date":"2024-07-24T19:09:47","date_gmt":"2024-07-24T19:09:47","guid":{"rendered":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/support-portal\/"},"modified":"2024-07-25T09:45:18","modified_gmt":"2024-07-25T09:45:18","slug":"support-portal","status":"publish","type":"page","link":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/support-portal\/","title":{"rendered":"Support Ticket Portal"},"content":{"rendered":"\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Here you can view current and past support tickets for your account, or create a new ticket to request support for a current issue.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><p style=\"text-align: center\">Please login to access the Customer Support Portal<\/p>\n<p style=\"text-align: center\"><div class=\"fst_login_form_auth_wrapper\"><div id=\"fst_login_form\" class=\"fst_login_wrapper\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-login.php\" method=\"post\"><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" checked=\"checked\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/support-portal\" \/>\n\t\t\t<\/p><\/form><\/div><\/div><\/p><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<div class=\"wp-block-group is-layout-flow wp-container-core-group-is-layout-2 wp-block-group-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<h2 class=\"wp-block-heading\" style=\"font-size:clamp(1.039rem, 1.039rem + ((1vw - 0.2rem) * 0.935), 1.6rem);\">Ticket Portal Guide<\/h2>\n\n\n\n<p>If you require help with using the Support Ticket Portal, <a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/how-do-i-submit-a-new-support-ticket\/\" data-type=\"post\" data-id=\"615\">please click here!<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-contrast-color has-alpha-channel-opacity has-contrast-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:clamp(1.039rem, 1.039rem + ((1vw - 0.2rem) * 0.935), 1.6rem);\">Support Ticket Categories<\/h2>\n\n\n\n<p>Please ensure you select the correct category for your ticket.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/support-ticket-categories\/\" data-type=\"post\" data-id=\"955\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to view category descriptions<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-contrast-color has-alpha-channel-opacity has-contrast-background-color has-background is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:0;padding-bottom:0;font-size:clamp(1.039rem, 1.039rem + ((1vw - 0.2rem) * 0.935), 1.6rem);\">Ticket Status Response Estimate<\/h2>\n\n\n\n<ul style=\"padding-top:0;padding-bottom:0\" class=\"wp-block-list\">\n<li>Normal = 72 hours<\/li>\n\n\n\n<li style=\"font-style:normal;font-weight:500\">Medium = 24 hours<\/li>\n\n\n\n<li><strong>Critical = 4 hours<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-contrast-color has-alpha-channel-opacity has-contrast-background-color has-background is-style-wide\"\/>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Here you can view current and past support tickets for your account, or create a new ticket to request support for a current issue. Ticket Portal Guide If you require help with using the Support Ticket Portal, please click here! Support Ticket Categories Please ensure you select the correct category for your ticket. Click here [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"legal-template","meta":{"footnotes":""},"class_list":["post-910","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/pages\/910"}],"collection":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/comments?post=910"}],"version-history":[{"count":37,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/pages\/910\/revisions"}],"predecessor-version":[{"id":1004,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/pages\/910\/revisions\/1004"}],"wp:attachment":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/media?parent=910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}