{"id":613,"date":"2024-07-22T16:22:24","date_gmt":"2024-07-22T16:22:24","guid":{"rendered":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/?p=613"},"modified":"2024-08-22T22:06:05","modified_gmt":"2024-08-22T22:06:05","slug":"support-ticket-portal","status":"publish","type":"post","link":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/knowledgebase\/customers\/support-portal\/support-ticket-portal\/","title":{"rendered":"What is the new support ticket portal?"},"content":{"rendered":"\n<p>WierdCheesecake Website Design has implemented a new system to process and log your support requests.<\/p>\n\n\n\n<p>The system works by allocating each request for support a unique number. Both yourself and WierdCheesecake Website Design can respond in conversation-like form to provide support and information. This allows for a support log\/history to be maintained and a clear problem-solution journey to be identified.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WierdCheesecake Website Design has implemented a new system to process and log your support requests. The system works by allocating each request for support a unique number. Both yourself and WierdCheesecake Website Design can respond in conversation-like form to provide support and information. This allows for a support log\/history to be maintained and a clear [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[14,15],"class_list":["post-613","post","type-post","status-publish","format-standard","hentry","category-support-portal","tag-support","tag-tickets"],"_links":{"self":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/613"}],"collection":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/comments?post=613"}],"version-history":[{"count":2,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/613\/revisions"}],"predecessor-version":[{"id":1156,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/613\/revisions\/1156"}],"wp:attachment":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/media?parent=613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/categories?post=613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/tags?post=613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}