{"id":615,"date":"2024-07-22T17:23:48","date_gmt":"2024-07-22T17:23:48","guid":{"rendered":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/?p=615"},"modified":"2024-08-22T22:04:30","modified_gmt":"2024-08-22T22:04:30","slug":"submitting-support-tickets","status":"publish","type":"post","link":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/knowledgebase\/customers\/support-portal\/submitting-support-tickets\/","title":{"rendered":"How do I submit a new support ticket?"},"content":{"rendered":"\n<p>If you can&#8217;t find a solution for your issue on our <a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/help-and-support\/\" data-type=\"page\" data-id=\"748\">Knowledgebase<\/a>, the process to open a support ticket is very quick and easy. <\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--30);margin-bottom:0\">Follow the simple steps below to open a support ticket.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit the <a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/support-portal\/\" data-type=\"page\" data-id=\"910\" target=\"_blank\" rel=\"noreferrer noopener\">Support Ticket Portal<\/a> <em>(opens in new tab)<\/em><\/li>\n\n\n\n<li>Login using your Customer Area details <em>(if prompted)<\/em><\/li>\n\n\n\n<li>Click &#8216;Create a New Ticket&#8217;.<\/li>\n<\/ul>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--30)\">You will then be provided with a form to submit details about your issue as follows:<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Subject<\/strong> &#8211; Title \/ brief outline of your issue <em>(e.g. New email address required)<\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Ticket Details<\/strong> &#8211; Description of your issue, providing more detailed information and desired outcome<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Attachment<\/strong> &#8211; Attach files to provide more information <em>(optional)<\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Related Product\/Service<\/strong> &#8211; Support category your issue is related to &#8211; <a href=\"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/support-ticket-categories\/\" data-type=\"post\" data-id=\"955\">click here for support category descriptions.<\/a><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Priority<\/strong> &#8211; Timeframe to action your request <em>(&#8216;Normal&#8217; is the default option).<\/em><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Click &#8216;Create Ticket&#8217; and you&#8217;re all done!!<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">WierdCheesecake Website Design will receive a notification of your support request and contact you for further information and to assist with your request.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you can&#8217;t find a solution for your issue on our Knowledgebase, the process to open a support ticket is very quick and easy. Follow the simple steps below to open a support ticket. You will then be provided with a form to submit details about your issue as follows: Subject &#8211; Title \/ brief [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[14,15],"class_list":["post-615","post","type-post","status-publish","format-standard","hentry","category-support-portal","tag-support","tag-tickets"],"_links":{"self":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/615"}],"collection":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/comments?post=615"}],"version-history":[{"count":5,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/615\/revisions"}],"predecessor-version":[{"id":988,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/615\/revisions\/988"}],"wp:attachment":[{"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/media?parent=615"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/categories?post=615"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wierdcheesecakewebsitedesign.co.uk\/wordpress\/wp-json\/wp\/v2\/tags?post=615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}