Category: Customers
Questions regarding the Customer Area and other WCWD customer services.
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Read more: Internet and Password Security
As well as exercising safe practices with Emails (see our Email Safety article), you should exercise caution and be aware of the risks of using the internet or visiting of un-secure websites to reduce the…
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Read more: How to edit my profile in the customer area?
You now have the option to edit your profile within the Customer Area on our website. To edit your profile: You will be presented with a range of options that can be adjusted to suit…
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Read more: Support Ticket Categories
When creating a support ticket, please ensure you select the correct category for your request. This will allow your request to be resolved as quickly as possible. The category is entered in the ‘Related Product/Service’…
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Read more: How do I submit a new support ticket?
If you can’t find a solution for your issue on our Knowledgebase, the process to open a support ticket is very quick and easy. Follow the simple steps below to open a support ticket. You…
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Read more: What is the Customer Area?
Located on the WierdCheesecake Website Design website, the Customer Area is the central hub for information regarding your website. To view this area, you must be logged in – you will be prompted to login…
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Read more: Website Handbook
WierdCheesecake Website Design has produced a ‘Website Handbook’ to help you understand, use and improve your website. It contains helpful information about the services and content options available to you. Please click to view/download the…
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Read more: What is the new support ticket portal?
WierdCheesecake Website Design has implemented a new system to process and log your support requests. The system works by allocating each request for support a unique number. Both yourself and WierdCheesecake Website Design can respond…
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