If you can’t find a solution for your issue on our Knowledgebase, the process to open a support ticket is very quick and easy.
Follow the simple steps below to open a support ticket.
- Visit the Support Ticket Portal (opens in new tab)
- Login using your Customer Area details (if prompted)
- Click ‘Create a New Ticket’.
You will then be provided with a form to submit details about your issue as follows:
Subject – Title / brief outline of your issue (e.g. New email address required)
Ticket Details – Description of your issue, providing more detailed information and desired outcome
Attachment – Attach files to provide more information (optional)
Related Product/Service – Support category your issue is related to – click here for support category descriptions.
Priority – Timeframe to action your request (‘Normal’ is the default option).
Click ‘Create Ticket’ and you’re all done!!
WierdCheesecake Website Design will receive a notification of your support request and contact you for further information and to assist with your request.
