Tag: Support
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Read more: Leaving WierdCheesecake Website Design
We do hope that you are happy with the service provided by WierdCheesecake Website Design. If not, please email info@wierdcheesecakewebsitedesign.co.uk in the first instance to discuss your issues/concerns and we will do out best to…
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Read more: What are subdomains?
Subdomains are sections of your website that can exist as a separate site, whilst remaining under your main website domain name. They are mainly use to separate section of the same site Subdomains are used…
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Read more: Email Safety
With the ever-increasing risk of email scams and cyber threats, its important to stay safe online and remain in control of your personal information. We want to make sure you can identify genuine communication from…
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Read more: How do I report spam emails?
Spam emails are an ever-increasing risk of internet-based communication and unfortunately can trick the recipient into divulging personal and private information. If you receive an email you suspect is spam, firstly, do not open the…
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Read more: How to add your email address to your device?
To allow for easier access to your emails, you can add your email account to your phone, tablet or computer. If you have a domain-custom email address (i.e. email@yourwebsite.co.uk) setup by WierdCheesecake Website Design, you…
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Read more: Support Ticket Categories
When creating a support ticket, please ensure you select the correct category for your request. This will allow your request to be resolved as quickly as possible. The category is entered in the ‘Related Product/Service’…
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Read more: How do I submit a new support ticket?
If you can’t find a solution for your issue on our Knowledgebase, the process to open a support ticket is very quick and easy. Follow the simple steps below to open a support ticket. You…
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Read more: Website Handbook
WierdCheesecake Website Design has produced a ‘Website Handbook’ to help you understand, use and improve your website. It contains helpful information about the services and content options available to you. Please click to view/download the…
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Read more: Additional Information – WordPress
WordPress App Manage your website easily from your iOS or Android device by downloading the official ‘WordPress’ app. If your website is built on the WordPress framework, you can use the app to quickly add…
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Read more: What is the new support ticket portal?
WierdCheesecake Website Design has implemented a new system to process and log your support requests. The system works by allocating each request for support a unique number. Both yourself and WierdCheesecake Website Design can respond…
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