There are many reasons why you may be unable to access your emails online.
Below are some of the possible causes and solutions for difficulty in accessing your emails:
- Check to ensure you have entered your login details correctly, or you are using your most recent password.
- Check your internet connection, or try on a different device. If you have unsuccessfully attempted to access your email numerous times, the server may temporarily block login from that device as it may be seen as a spam attack.
- Check to see if you can still send and receive email through your mobile device or third-party application (Outlook, Windows Mail, OS X Mail). If this is still possible, you may have entered the incorrect login details.
- Check to see if you can access your website as this will identify whether it is an email-related problem or a server-wide issue.
If you have tried the above solutions and still cannot access your emails (but CAN access your website), please raise a support ticket under the category ‘Report a Problem > Email Issues’.
If you have tried the above solutions and still cannot access your emails (but CAN NOT access your website), please raise a support ticket under the category ‘Report a Problem > Website Access Issue’ – ensuring the priority is set to ‘Critical’.
